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Shipping Combined
Shipping worldwide?
Shipping Standard and Do you provide expedited shipping?
Refund Policy
Return Policy
Payment methods
Lay Away Plan
Insurance
Will you keep an item on HOLD for me?
Gift Wrapping Service
Gift cards
Reserved Rights
What is M.A.O / Make An Offer?
I only need the instructions or colour chart to the kit. Can you copy these and send them free of charge or for a fee?
Why do all products say Used?
Can you help me with my project?


Shipping Combined
We are more than happy to combine shipping of items. Please request a quote first (include your zip/postal code) as some items include extra weight. Orders over $350 will qualify for free shipping, however Insurance is extra.

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Shipping worldwide?
We will ship worldwide with some exceptions. We prefer to ship to locations where postal service is reliable. Please request a shipping quote by including your postal code before purchasing an item. Items will only ship upon confirmed receipt of your payment. Be sure to check back often though, because we do have promotional shipping options where international shipping is a minimal or zero cost. If you do not see your country listed in our shipping options, please inquire. We have delisted some countries due to our previous experience with failed postal systems or fraudulent customers.

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Shipping Standard and Do you provide expedited shipping?
Please read our terms and conditions carefully. We will be happy to ship on a RUSH order or via a private courier. Both these services are increasingly expensive so we will only provide these services upon special request. Kindly supply your zip/postal code when making an inquiry. Our standard shipping delivery times from Canada vary between 7 and 15 days for US and Canada, and between 14 - 60 days for International. Insurance is additional and on request.

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Refund Policy
We cannot refund a claim of an item not received without insurance. Insurance is not included in our standard shipping. Insured packages do ship at higher rates. If you wish to have a package insured, kindly state your zip code when asking for a quote before you place your order. We will not refund the cost of an item not received if not insured. Refund of insured packages is for the cost less actual shipping.

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Return Policy
As of 15th February 2012, we will not accept returns. Terms for those who ordered before the above date: We want our customers to be satisfied. Please read our item descriptions carefully. Our items are considered vintage and therefore will not be considered ‘unhandled’ or ‘new’. There has typically been some wear and tear of some kind. We will provide store credit or refund for any item that is found not to have been described accurately. Items must be returned within 7 days of receipt and in the condition in which they were received. In the event that you do decide to return an item for any other reason, please do contact us first. We will provide a refund minus our Actual Shipping Cost. Please be aware that the shipping costs charged to you are often less than the Actual shipping cost of the item. If you are at all uncertain, please do ask for a shipping quote as you will be charged the Actual Shipping Cost in the event of a Return. Thank you.

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Payment methods
We do accept PayPal from U.S., E.U., U.K. and Canadian verified addresses only. We do not accept PayPal pays from countries not listed on our shipping zones. Your PayPal account will indicate if your payment status is pending or confirmed or has been refunded. We no longer accept money orders. Money Orders or MoneyGram products are not acceptable as payment due to the high amount of fraudulent and problematic transactions we've dealt with in the past. Unfortunately the dishonesty of a few does affect all our customers. We do provide a lay-away program on request. Items are only shipped once full payment has been confirmed. For International orders, please wait for us to send an invoice with accurate shipping costs added. Thank you

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Lay Away Plan
We will honour any Lay-Away plan after we close our doors in February 2012. We prefer money orders or deposit to our bank account for layaway. We will accept post-dated personal checks for layaway, however these will incur additional service charges of up to $3.00 per check. A 25% deposit is required on the full amount when the order is placed, this ensures that you are committed to follow through with your layaway . The remaining balance is due as follows: For layaways up to $100.00, within 60 days of placing the order , For layaways up to $250.00 the balance is due within 90 days. We can extend the time if required, but a minimal convenience fee may apply. Please contact us if you need the extra time. If the Lay-Away transaction is not completed or is cancelled after 24 hours of placing the layaway, all monies, EXCEPT for the initial 25% deposit will be refunded. This helps us absorb the cost in tying up desirable inventory and initiating the process such as taking the time removing it from our inventory, packaging it so it will be ready for shipping, labeling the package etc, taking up space on our shelves or having our employees take time relisting the items. The fine print: please note in the event of a layaway item being paid for in more than 3 payments (4 or more payments) via Paypal, a $25 transaction fee will be incurred. If you have any questions, please clarify before ordering.

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Insurance
Insurance on shipping is additional upon request. Kindly see our return policy with regard to uninsured items.

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Will you keep an item on HOLD for me?
As of 15th February 2012, we no longer place items on hold, for reason. Terms For those who have placed holds prior to the deadline: Yes, absolutely, just contact us. We will keep an item on hold for a maximum of 7 days, after which time, should we not hear back from you the item will be relisted for sale. For Money-Order payments, we hold an item for 10 days to allow you time to get your payment in the mail. We will contact you, should we not have received payment within that time, before relisting the item for sale. Due to a number of abusive customers, we ask that you just communicate with us. We make every effort to work with customers as we do want more people enjoying this craft.

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Gift Wrapping Service
We gladly gift wrap items, FREE OF CHARGE. We will also include a card with your personalized message. We will endeavor to personalize your gift as much as possible, and we do not include an invoice. We encourage you to choose an item carefully as items are not subject to return.

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Gift cards
Not sure what item to give as a gift to your favorite stitcher? We will gladly provide prepaid service and email or snail mail a gift card for use toward an item on our website within one calendar year of gift card purchase. Please contact at us to make arrangements. Gift cards not used within one year are refunded to the gift giver minus the finance charges incurred.

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Reserved Rights
We strive to create a respectful workplace for our staff and volunteers. We therefore reserve the right to refuse service to customers who do not pay for items ordered or on lay away, or are otherwise disrespectful and not trading in good faith. Thank you

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What is M.A.O / Make An Offer?
As of February 2012, we will no longer accept offers on items. Terms for those who have made offers and received responses: Certain sale items listed with MAO next to their description are on a make-an-offer sale. We will no longer provide answers to emails making offers on items that are not clearly marked MAO. How MAO works: Send us an email, with a reasonable offer for the item, include your postal code and we'll either accept or counter offer. Our policy: reasonable offers considered as long as your email complies with the above instructions, and we will respond to your offer within 7 business days.

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I only need the instructions or colour chart to the kit. Can you copy these and send them free of charge or for a fee?
We get many inquiries for the instructions or colour codes for discontinued kits. We do not keep instructions on file. As the majority of our kits are still sealed, we are not prepared to open and therefore devalue the kit in order to be of service to those who have lost the instructions to their personal kits not purchased from our store. While we attempt to be of service to all our customers, copies of instructions are also not for sale or available free of charge. We are not the manufacturer and suggest using alternative methods of obtaining the information you seek, either through the many sewing forums or through contact with the manufacturer. In many instances, a manufacturer that no longer exists was bought out by Dimensions. We will no longer respond to these inquiries as the extent of our business is sales of the items listed as available. Thank you.

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Why do all products say Used?
Unfortunately the Ecrater setting of product condition allows for only two settings "Brand New" or "Used". We've found customers find the "brand new" confusing, particularly if they've not read our FAQ where we clearly state our items are considered vintage or gently refurbished. While we cannot take responsibility for customers not reading the fine print, we'd rather state the items as "used" in order not to have the misconception that vintage items are "brand new". Please ask if there is any confusion regarding the description of an item.

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Can you help me with my project?
We would love to be of assistance, but can no longer answer questions or provide tutorials for the completion of your projects. We simply can no longer afford the time to answer all your emails regarding your particular projects. We do provide finishing services at an hourly charge with extra charges for shipping. We occasionally provide classes at our local community hall free of charge. We also believe there are enough forums, yarn stores (online and brick & mortar), videos and tutorials online for you to access the information you need. If you are in any doubt or at a complete loss we suggest you Google the manufacturer of your project.

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Last Updated: 12 Jun 2017 07:13:56 PDT home  |  about  |  terms  |  contact
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